DU – (Disconnect Urself)

If you haven’t read my first post about how Du Sucks on their customer service, check it out.This is another post for Du-Disconnect Urself experience.. #enjoy

From Thursday (3Jun)  evening, we lost our broadband and landline connection from DU(Disconnect Urself). So Friday morning I called their customer service to report the fault, I have stay on the line for like half an hour (and it keeps on saying please hold on the line your call is important to us!) and the customer service agent has told us to do this and that, like try to check the Connection Set up, etc.. But I find it irrelevant because neither me or my husband has change any default setting on our connection or in the Internet Explorer properties!! So she said, that they will make a report on that and they will be in touch with us within 24hrs! So Saturday passed, no phone call!!!

I called Sunday morning to follow up what the hell is happening and again I have to wait for again like half an hour to be connected with an Agent… And thank God! Finally I got connected with the agent… Then she said, we are very sorry for the inconvenience their technical team is working on it…. Please wait for another 24-48hrs.. WTF!!! Sunday passed, NO phonecall received.

So Monday morning  I called to follow up again and it’s the same thing they said… Sorry for the inconvenience. Please wait for another 24-24hrs.

Today, I call them again for the same thing!!! To get in touch with them is not so easy.. then when you finally get connected the agent has a problem with her headset and she’s telling me to call again – HELL NO!!!  I won’t hang up, and wait again that long!!!(FYI – f* yourself immediately) So again, she told me the same thing..

I want to ask DU:

1. Will they ever deduct the 5 days I don’t have internet/landline to my monthly bill?
2. How long will it take for their Technical Team to sort this out?
3. Are they only looking or fixing this fault? (because the customer service always says that they taking a look on your complain)
4. After all the media release that Du has made about their profit during the first quarter of 2010, why can’t they buy a good headset for their customer service agents)? * cause I barely hear them…

FYI, If Free Zone Area like International City, can get a connection from Etisalat we will definitely go with Etisalat.. First, because they know how to fix this kind of problem and they have a good Product Range you can choose from that will really suit your needs.

DU Sucks! VS ETISALAT Quality!

DU the famous telecommunication in UAE, one of the competitor of ETISALAT are now in deep sh****t and I will tell you why. Here’s my story . 2 months ago I was staying Deira near Reef Mall a beautiful new building with 2 bedroom hall flat small kitchen with big balcony, we had a connection of 512 KB package of ETISALAT on that place for a year and half and I can say their service is great, and even 6 people using the wireless connection it never laggs, also even 1 computer is downloading movies the other is dowloading mp3 or music other are working with website and some are only surfing the net, you can still say that it never gives a problem or to have a slow connection.

After 2 months

We move in a beautiful place, International City going to HATTA | OMAN, we are staying in CHINA CLUSTER near Dragon Mart. International City is a freezone area and DU monopolize all freezone area in the U.A.E. (that’s what I know). I got a DU package subscription including with telephone line, Internet and TV connection. They install 256 KB and Im the only one using it, since I subscribe for the internet I cannot open 4 to 5 browser using FIREFOX at the same time, If im going to do that, it will not open any website the I browse. I thought it was only the computer, maybe it has some virus or spyware, I get my laptop in the office which latest DELL laptop and still the internet is so slow. I remormat my DESKTOP computer to makes sure it is clean, after a couple of hours I finish reformating and. VIOLA!!! my internet is still slow, I am so so so so upset for the service.

I called their support and they give me instruction to see if it makes different, like unplug the RJ45 cable, turnoff the router, unplug the cable to the wall and so on and so on… What do you think??!@&*%*&My problem is still not resolve, Now I don’t have any chance to work more and to become productive because of this sh***t connection..

NEVER GIVE UP

I’m not giving up and I think the solution and the best way to do is upgrade my subcription from 256 to 512 KB … Yes this is the last thing that I can think of, to resolve all this nonsense thingy… August 29 I called DU Telecommunication and told them to upgrade my subscription and they told me it will be activated for 24 to 48 hours before I can see the effects..

2 Days after.. Aug 31, 2008

I never use my computer for 2 days, as I thought it will be useless If Im going to work and then I will just make myself upset again.. I open my new reformat my 2007 DELL DESKTOP COMPUTER, it loads some anti virus, yahoo messenger, Microsoft messenger and xammp application..

I am a bit excited to work because i have so many pending jobs that I need to work on and it’s urgent. After all application open, I click firefox then  it loads the google homepage quickly.. I open 2 of my website and it never opens, I type yahoo website on the navigation and still not loading…

I FAILED AGAIN…

oh men! oh men… what do I need to do for this connection that I have right now.. I am not upset but it peas me off!!! arrgghhh what is this people doing on their company.. From Sept 1 until today September 12, 2008 they told me the system is down, the next day they told me they are upgrading, the next day, they told me thta they forgot to upgrade and then back to system down to upgrading then gorgot… Is this a joke?? I am waiting for them to bill me out for the next month, and then I will tell them that I forgot my credit card or I upgrade my credit card, Do you think they are going to accept the reason.. ??b**lsh****t**  !lmao excuse my language but arggghh If I can do anything to this people…!!

DU VS ETISALAT

It’s very simple! DU SUCKS! and  ETISALAT is GREAT!

PS: I wrote this post in microsoft word then wait for an hour to load my wordpress blog! sigh!