DU – (Disconnect Urself)

If you haven’t read my first post about how Du Sucks on their customer service, check it out.This is another post for Du-Disconnect Urself experience.. #enjoy

From Thursday (3Jun)  evening, we lost our broadband and landline connection from DU(Disconnect Urself). So Friday morning I called their customer service to report the fault, I have stay on the line for like half an hour (and it keeps on saying please hold on the line your call is important to us!) and the customer service agent has told us to do this and that, like try to check the Connection Set up, etc.. But I find it irrelevant because neither me or my husband has change any default setting on our connection or in the Internet Explorer properties!! So she said, that they will make a report on that and they will be in touch with us within 24hrs! So Saturday passed, no phone call!!!

I called Sunday morning to follow up what the hell is happening and again I have to wait for again like half an hour to be connected with an Agent… And thank God! Finally I got connected with the agent… Then she said, we are very sorry for the inconvenience their technical team is working on it…. Please wait for another 24-48hrs.. WTF!!! Sunday passed, NO phonecall received.

So Monday morning  I called to follow up again and it’s the same thing they said… Sorry for the inconvenience. Please wait for another 24-24hrs.

Today, I call them again for the same thing!!! To get in touch with them is not so easy.. then when you finally get connected the agent has a problem with her headset and she’s telling me to call again – HELL NO!!!  I won’t hang up, and wait again that long!!!(FYI – f* yourself immediately) So again, she told me the same thing..

I want to ask DU:

1. Will they ever deduct the 5 days I don’t have internet/landline to my monthly bill?
2. How long will it take for their Technical Team to sort this out?
3. Are they only looking or fixing this fault? (because the customer service always says that they taking a look on your complain)
4. After all the media release that Du has made about their profit during the first quarter of 2010, why can’t they buy a good headset for their customer service agents)? * cause I barely hear them…

FYI, If Free Zone Area like International City, can get a connection from Etisalat we will definitely go with Etisalat.. First, because they know how to fix this kind of problem and they have a good Product Range you can choose from that will really suit your needs.